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GDPR Compliance

Last updated: July 21, 2026

Our Commitment to Data Protection

river-mink is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page outlines how we comply with these regulations and your rights under data protection law.

Data Controller

river-mink acts as the data controller for the personal information we collect through our website and services.

Contact details:
Email: [email protected]
Address: 42 Wellbeing Lane, Hampstead, London NW3 2PT, United Kingdom

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract: When processing is necessary to perform a contract with you
  • Legal obligation: When we must process data to comply with legal requirements
  • Legitimate interests: When processing is necessary for our legitimate business interests, balanced against your rights

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within one month of your request.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of your data.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, such as when:

  • The data is no longer necessary for the purpose it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you. We do not currently engage in automated decision-making.

How to Exercise Your Rights

To exercise any of your rights, please contact us at [email protected] with your request. We will respond within one month of receiving your request. In complex cases, we may extend this period by two additional months, and we will inform you if this is necessary.

We may need to verify your identity before processing your request. This is a security measure to ensure personal data is not disclosed to unauthorized persons.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Staff training on data protection principles
  • Incident response procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Client consultation records: 7 years after last contact
  • Marketing consent records: Until consent is withdrawn
  • Website analytics: 26 months
  • Cookie consent records: 12 months

International Data Transfers

We do not routinely transfer personal data outside the United Kingdom or European Economic Area. If such transfer becomes necessary, we will ensure appropriate safeguards are in place as required by GDPR.

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, as required by GDPR.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. In the UK, the relevant authority is:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

Updates to This Statement

We may update this GDPR compliance statement periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated statement on our website.

Contact Us

If you have questions about our GDPR compliance or wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 42 Wellbeing Lane, Hampstead, London NW3 2PT, United Kingdom

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